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QRIDA has developed a wide range of frequently asked questions to help you find the answer you need. View them here.

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View FAQS for QRIDA programs and services here.

Find the answers to your questions relating to a specific program.
  • If you are applying before you commence replacement activities, you will need to submit a quote for costs associated with acquiring a new wheelchair accessible taxi vehicle.

    In obtaining quotes you are required to take reasonable steps to achieve value for money in acquiring a new wheelchair accessible taxi.

  • Yes, you may be eligible for reimbursement of costs associated with purchasing and modifying a  WAT if  the new vehicle began providing a taxi service on or after 1 July 2019 and you meet one of the eligibility criteria.

  • The assistance available is up to 50 per cent of the costs associated with acquiring a new wheelchair accessible taxi up to a maximum of $45,000.

  • Grant funding is available to purchase of a new vehicle and purchase and install wheelchair accessibility devices for that vehicle. View guidelines for more information. 

    • On receipt of a Form 4 - Application for Exemption Certificate (exemption from obligation to mediation) from a mortgagee, the authority (QRIDA) will issue a Notice S50 – Show Cause Notice to the Farmer who has 20 business days to make written representation to show why an exemption certificate should not be issued.
    • On receipt of written representation from the farmer, QRIDA will provide a copy to the mortgagee and then decide application within 20 business days after the end of the show cause period.
    • Once QRIDA decides application a Notice S52 – Decision for Exemption Certificate will be provided to both parties. The outcome is a decision to either approve or refuse the application for an exemption certificate. No other directions or decisions are provided.
    • Dependant on the outcome, either party is entitled to a review (an internal review) of this decision. This is done by completing a Request for Internal Review of Original Decision Form 7 within 20 business days from the day notice was given (this document is provided with the decision notice).
    • Per Section 77(2) The original decision does not take effect until chief executive decides a review application or the end of the last day to apply for an internal review.
    • On receipt of a Form 3 - Application for Enforcement Action Suspension Certificate (stop the mortgagee taking enforcement action) from a farmer, the authority (QRIDA) will issue a Notice S41 – Show Cause Notice to the Mortgagee who has 20 business days to make written representation to show why an enforcement action suspension certificate should not be issued.
    • On receipt of written representation from the mortgagee, QRIDA will provide a copy to the farmer and then decide application within 20 business days after the end of the show cause period.
    • Once QRIDA decides application a Notice S43 – Decision for Enforcement Action Suspension Certificate will be provided to both parties. The outcome is a decision to either approve or refuse the application for an Enforcement Action Suspension Certificate. No other directions or decisions are provided.
    • Dependant on the outcome, either party is entitled to a review (an internal review) of this decision. This is done by completing a Request for Internal Review of Original Decision Form 7 within 20 business days from the day notice was given (this document is provided with the decision notice).
    • Per Section 77(2) The original decision does not take effect until chief executive decides a review application or the end of the last day to apply for an internal review.
  • This is included under the ‘key definitions’ link which details the criteria for the application of the Act.

  • You cannot rely on anything said or done at mediation or notes prepared beforehand and relied on by parties including the mediator at mediation.

  • A Heads of Agreement can be revoked by completing a Notice 29 - Revoking Head of Agreement.

  • The farmer will need to check their balance/s and if this occurs raise it with the mortgagee first and then if not satisfied, raise it with QRIDA.

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