Frequently asked questions

Rebate funding is not guaranteed at any stage of the application process and applications will be assessed in order of receipt. 

No, rebate payments will only be applied to the cost of eligible devices excluding GST. 

The following devices are not eligible for a rebate: 

• non-powered bicycles or scooters

• bicycles or scooters fitted with an internal combustion engine (petrol-powered)

• e-bicycles with 1 or more electric motor/s capable of generating a combined power output of more than 200 watts (other than an electrically power-assisted cycle (EPAC))

• second-hand (including refurbished) e-bicycles and e-scooters

• bicycles or scooters that have been retro-fitted with electric motors after they were first sold in Australia

• e-bicycle or e-scooter conversion kits

• any accessories generally associated with e-bicycles or e-scooters, including but not limited to helmets, baskets, protective clothing etc

• e-skateboards, segways, mono-wheels and similar

• electric/motorised wheelchairs and mobility scooters

• e-scooters or e-bicycles that can travel over 25km per hour under operated power – unless limited by software or hardware.

Queensland has nation leading safety rules for e-scooters and e-bicycles, and, when combined with significant penalties and police enforcement, send a clear message to riders that unsafe and antisocial behaviours will not be tolerated. 

It’s important to note that to ride an e-scooter you must be either at least 16 years or at least 12 years and supervised by an adult while riding the device. E-bicycle and e-scooter riders must obey all Queensland Road Rules.

E-scooters can be ridden on footpaths, shared paths, bike paths, and local streets and on-road bike lanes where the road limit is 50km/h or less, or if physically separated from other lanes of traffic (for example, by bollards).

E-bikes can be ridden on most paths and roads, although riders are encouraged to consider a safe, bicycle friendly route. 

For more information, see the links below: 

• Rules for riders  

• Bicycle road rules and safety

The scheme has allocated $2 million. Rebate funding is not guaranteed at any stage of the application process and applications will be assessed in order of receipt. 

Generally, the product specifications will outline the make and model of the device itself. 

The battery charger is normally considered an accessory, so you may need to visually inspect the chargers and look at the rating label to record the brand name of the charger (which could be different to the brand of the e-scooter or e-bike). Or you can ask the supplier for the brand and model of the charger. You should check for the registration of the charger via the National Equipment Registration System.

If you cannot find the registration, either ask the supplier to prove it is registered or don't buy it. 

To ensure your device and charger comply with the eligibility requirements you may need to speak with your retailer and seek advice. 

QRIDA is committed to ensuring due administrative processes are undertaken with the decisioning of applications for Government assistance.

When making decisions on applications, as well as the internal review of a decision, QRIDA follows the QRIDA Decision-Making Policy and Procedure.

You can view this Policy and Procedure on the Reviewing a decision page.