Client and program owner reviews
Every financial year, QRIDA commissions an independent researcher to undertake a telephone survey to measure the level of client and program owner satisfaction with QRIDA's services.
How clients rate QRIDA's service delivery
In the 2023-24 financial year, 86% of surveyed clients were overall satisfied with QRIDA, which was a 4% improvement on 82% from the previous financial year.
Meanwhile, 90% of surveyed clients were likely to recommend QRIDA to a friend who could use QRIDA’s services, which was the same result as the previous financial year.
Clients told us that their high and consistent ratings for client satisfaction and loyalty to QRIDA were due to the helpfulness and professionalism of the QRIDA team and our efficient and easy financial assistance application process.
The survey involved a telephone interview of a sample of 250 primary producer, small business and non-profit organisation clients whose applications were decisioned in the 2023-24 financial year across QRIDA’s First Start Loans, Sustainability Loans, and disaster and drought grants and loans.
The survey sample comprised 26 per cent of applicants who were declined in 2023-24, and 74 per cent who were approved.
A range of key performance indicators were measured including overall satisfaction levels with QRIDA’s services, likelihood of recommending QRIDA, the financial assistance application process and interactions with QRIDA.
Find out how QRIDA's financial assistance could help you
QRIDA delivers a range of financial assistance to help build resilient communities that can overcome challenges and thrive.
Find out more about QRIDA’s current grants, loans and rebates here.
How program owners rate QRIDA's service delivery
In the 2023-24 financial year, 100% of surveyed program owners were satisfied with QRIDA’s services, which is a 6% increase on 94% from the previous financial year.
Meanwhile, 87% of program owners were likely to recommend QRIDA to other agencies and departments, which is consistent with 89% from the previous financial year.
These high satisfaction levels amongst program owners were attributed to QRIDA's strong working relationships and track-record in effectively, efficiently, and professionally delivering programs.
QRIDA’s deep understanding and genuine interest in the individuals and communities supported by the programs we administered also added value to our program delivery services.
The survey was conducted through in-depth interviews with 16 program owners (government agencies) and measured overall satisfaction, likelihood to recommend and key performance aspects in establishment and delivery of financial assistance programs.
Work with us
QRIDA’s experience over 30 years of delivering financial assistance programs has led to the development of our advanced systems and processes and we strive to continue to be trusted as the go-to administrator of financial assistance for government departments.
To find out more information about how QRIDA could help bring your policy vision to life, visit QRIDA's services for government webpage.
QRIDA's 2023-24 client satisfaction and program owner surveys used independent research conducted by Marketing and Communications Research in August 2024.
